Frequently asked questions
Quick answers to the questions we hear most often.
Opening an account
How do I open an account?
Select “Open an Account” anywhere on our website and complete the online registration. It only takes a few minutes.
How long does approval take?
Once you have registered, our team reviews your application. You'll be able to sign in as soon as your account has been approved.
What do I need to apply?
You'll need your personal details, contact information and a valid email address. We may ask for additional information to verify your identity.
Online banking
I forgot my password. What should I do?
Contact our support team at support@storkbank.com from your registered email address and we'll help you regain access securely.
How do I add money to my account?
Sign in, go to Transfers and choose Deposit. You'll see the available payment methods and instructions.
Can I send money abroad?
Yes. Sign in and choose Transfers, then International, to send money to a bank account in another country.
Cards
My card is lost or stolen. What should I do?
Sign in and lock the card straight away from the Cards page, then contact us so we can help you with next steps.
How do I see my card details?
Go to Cards in your dashboard and select the eye icon on a card to show or hide the full number, expiry date and CVV.
Security
Is my money safe with Stork Bank?
We use bank-grade encryption, secure sign-in and continuous monitoring to protect your account and personal information.
Will Stork Bank ever ask for my password?
No. We will never ask for your password, full card number, CVV or one-time passcodes. If anyone does, don't share them and report it to us immediately.
Still have questions?
Our support team is ready to help at support@storkbank.com.